digital reference services in academic libraries

This paper describes the emergence, concept and practices of reference services in the digital age, with a focus on digital reference services. All Rights Reserved. Please click the button below to reload the page. 2. By Janes, Joseph; Carter, David; Memmott, Patricia. Digital reference is merely the most recent in a long string of examples of librarians examining new technologies, learning about them, evaluating them, and incorporating them in their daily work, extending not only their own professional capabilities but the reach of those technologies. Easily accessible digital reference … If the problem persists, please try again in a little while. Founded on October 6, 1876 during the Centennial Exposition in Philadelphia, the mission of ALA is “to provide leadership for the development, promotion and improvement of library and information services and the profession of librarianship in order to enhance learning and ensure access to information for all.”, This item is part of JSTOR collection JSTOR®, the JSTOR logo, JPASS®, Artstor®, Reveal Digital™ and ITHAKA® are registered trademarks of ITHAKA. Reference & User Services Quarterly. With a personal account, you can read up to 100 articles each month for free. 39, No. (4) Broader, more conceptual contributions have been made by Sloan and Kautzman. (2), There have also been some studies on the use of the Web in answering reference questions by Zumalt and Pasicznyuk; Janes and McClure; Gabriel; Tenopir and Ellis; Hsieh-Yee; and Bushallow-Wilbur. Many academic library users give preferences to Google, Google Scholar and other search engines on the internet when they search for information. Peer-reviewed publications on Questia are publications containing articles which were subject to evaluation for accuracy and substance by professional peers of the article's author(s). By using our website, you agree to the use of cookies as described in our, Article details, "Digital Reference Services in Academic Libraries", {{filterTypeLookup[searchItem.filterType]}}, {{searchTypeLookup[searchItem.searchType]}}, Primary Sources (Literary and Historical), Full access to this article and over 14 million more from academic journals, magazines, and newspapers, Access to powerful writing and research tools, Reference services (Libraries)--Innovations. We also examined: direct links from library homepages, ways in which users submit questions, FAQ documents, policies, technological barriers, and the role of institutional control. Many libraries are now offering, or considering offering, reference services via the Internet to their users. Some regional library consortia are offering Digital Reference ServiceIntroduction : Reference work has been one of the popular and core functions for a library. This book outlines and evaluates the current status of the digital reference service in libraries worldwide. ©2000-2020 ITHAKA. Second, it was easier to find Web sites for colleges or universities than for public libraries, which facilitated data collection. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Keywords: Information services, reference services, academic libraries, digital libraries. aunching of digital reference services by academic libraries is on the increase. (1), There has been a great deal of writing in the professional and research literature on digital reference services and the use of the Web in reference work. The current practices of digital reference services in selected academic libraries in Malaysia are also highlighted. AND, OR, NOT, “ ”, ( ), We use cookies to deliver a better user experience and to show you ads based on your interests. © 1999 American Library Association Many of these have been case studies, including the fine work of Lankes and others on the Virtual Reference Desk project, as well as work in the U. K. at EARL, at the National Museum of American Art, in medical libraries, and in academic libraries, including an article on the "well-kept secret" of e-mail reference. and (2) what are the characteristics of those digital reference services? For terms and use, please refer to our Terms and Conditions Reference & User Services Quarterly (RUSQ) is the official journal of the Reference and User Services Association of the American Library Association. A recent survey of such services suggests that these sites are most effective in response to fact-based inquiries, and that the niche for digital reference services in academic libraries may lie in supporting more in-depth and source-dependent questions (Janes, Hill, and Rolfe 2001). One of the major changes we expect to see in academic libraries is the use of new innovating technologies. The To identify the proportion of libraries conducting digital reference service and to examine the characteristics of those services, we conducted a survey of 150 academic library Web sites. Keyword searches may also use the operators Request Permissions. (5) Perhaps Ryan's is the most useful article for this work, as she examined previous technological innovations in reference work, specifically mail, telephone, and teletype.

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